RBC One is a digital platform designed to simplify banking for RBC clients. The goal of the redesign was to improve usability and create a more intuitive experience.

I led UX research, created Figma prototypes, and conducted usability testing for key features, including the RBC One portal and Iva (Chatbot). I also contributed to the RBC IS UX/UI design toolkit by developing new components and refining existing ones. Additionally, I reviewed the entire RBC One platform, identifying pain points and suggesting improvements to enhance the user experience. The result was a more seamless and user-friendly platform for RBC clients.